With some of you having problems contacting AC, I thought I would post this for all to read and have. AC strongly pushes for the customer to first have the dealer pursue all avenues they can (that is so the dealer can attempt at handling it, rather than AC getting 200 calls a week from customers), then if the dealer fails, the customer should contact AC. Unfortunately, often, the dealer may not come thru for the customer.
I'm sorry that many may have problems, I have myself encountered contact problems with AC, but kept on and was able to have the situation taken care of, in all cases, even though they were few. It doesn't excuse AC from it, but perhaps sheds a bit of light.
From FAQ's on AC's website...
My dealer is having trouble fixing my Arctic Cat. Where can I get help?
Please ask your dealer
to call Arctic Cat's Technical Service staff for assistance or consult the CatQuest technical solution database.
Can I speak directly to Arctic Cat Technical Support or Engineering?
No, all service and technical support must be coordinated through your authorized Arctic Cat dealer
Can I purchase a service manual or owners manual for my Arctic Cat product?
Yes, your Arctic Cat dealer
can order a manual for you just like any other part or accessory.
My Arctic Cat vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
Any out of warranty repair assistance offered by Arctic Cat must be coordinated through an authorized Arctic Cat dealer
If the warranty on your Arctic Cat has expired, but you feel strongly that your situation merits out of warranty assistance, you must authorize a repair inspection through an authorized Arctic Cat dealer
at your expense. Once a diagnosis of the problem has been made, if your dealer supports your request, the dealer will forward their findings to Arctic Cat's technical service staff to see if assistance is available. Only an authorized Arctic Cat dealer can request out of warranty assistance on your behalf.
I have a service related concern with my Arctic Cat dealer. What should I do?
We recommend discussing your concerns directly with the Service Manager of the dealership. They are in the best position to assist you. If you are still not satisfied please contact our Customer Support department.
In order to begin your customer support file, we will require your name, daytime contact information, the name of your servicing dealer, your unit serial number, and a brief description of your concern.
In the USA
Sticky this if possible so all can refer to it...thanks..